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IT Service Support

IT Service Support

Overview

Our It team together with your current it team of workers to end up the primary line of technical guide for your personnel. As nofikkar.com handles your tier 1 tickets, any escalation of tickets is sent for your inner it engineers. Far flung help table is a convenient, fast and professional manner of augmenting your it services. It'll unfastened you up from technical complications and permit you to recognition on your middle talents, supporting the boom of your Business Enterprise.

Our strong, scalable and value-effective service desk providing will cope with problems and control associated with Printers, Scanners, Computers, Mobile Tool Management, VPN Set-Up, Wireless Network Connectivity for instance.

What Do I Get With IT AnyWhere?

  1. Services.
  2. Remote Helpdesk Support.
  3. Technology Advisor Check-in.
  4. Ticket Activity Report.
  5. PC Builds / Imaging.
  6. Off-Hours Emergency Helpdesk Optional
  7. Workstation Anti-virus / Patch Management Optional
  8. Co-Managed Ticketing System Optional

What Are The Common Issues That Are Handled?

User Management

  • Setup new user for: PC / MAC, EMAIL, Application(s).
  • Disable Users.
  • Password Resets.

Printer And Scanning Management

  • Add / Configure.
  • Uninstall / Remove.
  • Connectivity and Troubleshooting.

Selected Voip Providers

  • Add / Move / Change

Computer Management

  • PC or MAC.
  • Virus / Malware Troubleshooting
  • Performance Troubleshooting
  • Workstation Maintenance
  • Workstation Application Installs, Updates and Removal

Mobile Device Management

  • Email Setup.
  • Basic Troubleshooting.
  • Email / Calendar Sync, Application Configuration.
  • Remote Wipe or Lock.
  • Geographical Tracking.

Network Support

  • VPN Setup.
  • VPN Client Troubleshooting.
  • Wireless Network Connectivity Troubleshooting.
  • Internet connectivity troubleshooting.

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